The Netherlands, Belgium, and Germany. Everything ships from our warehouse in the Netherlands.

Netherlands & Belgium: free over €50, otherwise €2,95 NL - €3,95 BE

Germany: €tbd, not yet available

Orders placed before [cut-off time] on business days are dispatched within [1–2] business days. After dispatch:

• Netherlands: about [1–2] business days
• Belgium: about [2–3] business days
• Germany: about [2–4] business days

You'll get a track & trace link by email as soon as your order ships. These are estimates during busy periods or carrier delays it can occasionally take a day longer.

Email info@alurea.com with your order number and a photo. We'll send a replacement or refund you.

Yes, that's the point of our 14-Day Money-Back Guarantee. You can't know how a formula feels until it's on your skin, so an opened bottle doesn't disqualify you. Contact us within 14 days of delivery and we'll refund your order.

Email: info@alurea.com within 14 days of delivery with your order number.

We'll confirm your refund, no forms to fight through, no awkward questions. (We may ask you to return the bottle; if so, we'll explain how.)

Your refund is processed to your original payment method within 14 days.

Separately from our guarantee, EU law gives you 14 days from delivery to cancel your purchase without giving a reason, and another 14 days to send the products back. For a statutory withdrawal, return shipping is at your own cost. Our own guarantee is more generous. Full details are in our Terms & Conditions.

Refunds go to your original payment method and are processed within 14 days. Depending on your bank or provider, it can take a few extra days to appear in your account. Klarna payments are adjusted or refunded through Klarna.