All prices are in euros and include VAT. Shipping costs, where they apply, are shown separately before you complete your order. Obvious errors — such as a clearly incorrect price — don't bind us. We photograph our products as accurately as we can, but slight colour variation between screens is possible.

Your agreement with us is concluded when you complete checkout and receive our confirmation email. We may refuse or cancel an order for legitimate reasons, such as suspected fraud or stock unavailability. If that happens we'll tell you and refund any payment promptly.

With any method shown at checkout: major cards, Klarna, PayPal, Apple Pay, and Google Pay. Payment is taken at the time of ordering. If you choose Klarna, Klarna's own terms apply to that payment.

We ship from the Netherlands to the Netherlands, Belgium, and Germany. Costs and delivery times are on our Shipping & Returns page. We aim to dispatch within [1–2] business days and will let you know if anything is delayed. Risk of loss or damage passes to you on delivery.

Yes. As a consumer you have a legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Email: info@alurea.com within that period, then return the products within 14 days of telling us. Return shipping is at your cost unless the product arrived damaged or incorrect.

We refund the full purchase amount, including standard outbound shipping, within 14 days of receiving your withdrawal notice — once we've received the products back or proof that you've sent them.

It's an extra promise from us, on top of your legal rights — not a replacement for them. Skincare has to be tried on your own skin, so if the PDRN Glow Serum isn't right for you, contact us within 14 days of delivery and we'll refund you even if the bottle is opened and used. The statutory withdrawal right above can exclude opened cosmetics for hygiene reasons; our guarantee doesn't. Full conditions are on our Shipping & Returns page.

We guarantee our products match the agreement, the description in our offer, and applicable EU cosmetics legislation. If something is defective or wrong, email [contact email] and we'll replace it or refund you at no cost to you. This is in addition to your statutory warranty rights.

Our products are cosmetics for external use — always read the directions and cautions on the packaging. Our liability is limited to the amount paid for the relevant order, except where the law doesn't allow that limit, such as intent, gross negligence, or personal injury caused by a defective product.

Email: info@alurea.com. We respond within 14 days. If we can't resolve it together, you can bring the dispute to a competent dispute resolution body or the competent court.

Dutch law applies to all agreements under these terms, and disputes go to the competent court in the Netherlands. This doesn't affect the mandatory consumer protections of the country you live in.